Professional experience

Sr. Director Client Experience Digital and Design, Spectrum Enterprise

Greenwood Village, Colorado — 2016-Present

  • Create and continue to grow a multidisciplinary organization comprised of product, design, development, and data teams to research, understand, and craft online and offline interactions that are centered on the human relationship between client and employee
  • Build a data-focused practice within the Client Experience team to help the Spectrum Enterprise organization solve digital and business experience problems through re-orienting and transforming operational data from an inside-out systems perspective into an outside-in client perspective
  • Fold design thinking and resources into CX development teams that provide rapid user research, service design, user experience design, and user interface design that understands the goals and behaviors of Spectrum Enterprise clients, employees, and the business overall
  • Lead a digital product team dedicated to defining digital client experiences that focus on satisfying client goals and objectives that also bring value to the business through revenue generation and operational efficiencies
  • Organize and facilitate a large cross-functional organization of software development and test resources focused on creating high-performance software, connectivity, and data solutions that differentiate Spectrum Enterprise from the rest of the market

Director of Commercial Customer Experience, Spectrum Business

Greenwood Village, Colorado — 2013-2016

  • Organized and led a "team of teams"‚Äč across multiple divisions inside the company to design, develop, and deploy the first self-service online website exclusively for Charter small business customers, spectrumbusiness.net
  • Built a dynamic, customer experience focused product team to ensure that spectrumbusiness.net continues to provide the best experience for commercial customers as constant enhancements and new capabilities are layered into the products

User Experience Product Manager, IQNavigator

Greenwood Village, Colorado — 2010-2013

  • Own IQNavigator's mobile strategy while actively managing product development of iPhone, Android, and iPad native applications to improve the company's leadership position in mobile
  • Collaborate with customers and end users of IQNavigator to understand their experience interacting with the software and use this information to simplify and craft improved user experiences on mobile and web applications
  • Responsible for designing concepts for new and existing features, conducting user research and testing of those features, and developing those features into the software product through IQNavigator's agile development process

User Interface Manager, Arrow Electronics Inc.

Englewood, Colorado — 2008-2010

  • Managed a team of internal front-end developers and graphic designers for Arrow?s eBusiness group to create new web application features to support customers with forecasting, order management, and pricing of product from Arrow
  • Updated Arrow e-commerce sites to increase speed and usability for customers while improving flexibility and turnaround time for ongoing change management by UI team
  • Developed a process for continuous improvement of Arrow websites by conducting ongoing customer feedback and testing

Web Project Manager, Arrow Electronics Inc.

Englewood, Colorado — 2005-2008

  • Provided information architecture and user experience design on an international team developing upgraded e-commerce tools for Arrow
  • Managed cross-functional teams of sales, marketing, operations, IT, and third-party vendors to produce an extensible framework of functions, user interface components, and content to rapidly create multiple vertical-market-focused websites
  • Team leader and principal information architect during redesign and launch of primary e-commerce website. Improved user experience; organized content; enhanced web-based marketing vehicles for resale to manufacturers

Web Designer, Arrow Electronics Inc.

Englewood, Colorado — 2001-2005

  • Improved the effectiveness and efficiency of web projects through new a user-centered development and design process emphasizing information architecture planning and documentation
  • Implemented standards-based design methods on web-based marketing campaigns and websites
  • Created over thirty websites and numerous web-based marketing vehicles for promoting manufacturer products

Web Designer, DIRECTV

Castle Rock, Colorado — 1999-2001

  • Led team of five experts to build and update company intranet
  • Worked cross-functionally with technical team lead to enhance site tools and experience

Creative Services Director, 93.3 KTCL

Denver, Colorado — 1997-1999

  • Conceived and produced award-winning creative on-air promotions; marketed station to increase ratings and sales revenue

Education

University of Colorado at Boulder - 1992-1996
Bachelors in Fine Arts - Film

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Feedback about Sean

"Sean has consistently brought our team the rare combination of technical expertise, a keen understanding of business requirements, and the ability to bridge gaps between different functional groups. In a very cost-conscious environment, his expertise in information architecture and user experience design combined with this business savvy has allowed us to make advances in our web presence that we would not have seen without him. Sean's skillset and personality make him a great asset to the team, and one I would recommend without hesitation."

- Penny Cotner - Director of Technical Marketing, North America, Arrow Electronics